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U-Care Policy


Order processing

Please allow 1 business day for your order to be processed.

Shipping Delivery

We do our best to deliver your order as soon as possible. Your tracking number will be provided after the order is processed. The delay may vary upon region. Most orders are shipped from our warehouse in Canada.

Shipping Carrier

Canada Post in Canada.
You will be provided the tracking number associated with your order.

14-days Returns or Exchange

We accept returns and exchanges within 14 days of the delivery of your order.

Conditions for Refund or Exchange:

Must be in new condition and include original packaging.
Shipping fees are non-refundable.

How to return an item

We want our customers to be fully satisfied with their order. If for any reason you are not satisfied, please contact us to request a Return Merchandise Authorization. Our team will assist you.

You can contact us by phone at 819-617-3400 or via email at